Privacy Notice

PRIVACY NOTICE

 

This Privacy Notice tells you what to expect us to do with your personal information. This information is supplied to us by you when you contact us by e-mail, telephone, by filling out a form or by any other means.

 

Who are we?

We are Onyx International Travel Services Ltd., 26 Woodford Close, Caversham, Reading RG4 7HN. Telephone: 0118 947 2830   E-mail: information@onyxtravel.co.uk

 

What information we collect, use and why

We collect or use the following information to provide services and goods, including delivery:

 

Names and contact details

Addresses

Dates of Birth

Phone numbers

E-mail addresses

Passport and Travel Insurance details

Payment details (including card details or bank information for transfers)

Health information (including dietary requirements, allergies and health conditions)

Identification documents

Information relating to compliments or complaints

 

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent

Contract

 

Where we get personal information from

People directly

 

How long we keep information

We will store your personal details for as long as is reasonably necessary in order to provide you with the services you have requested and to comply with any legal obligations. 

 

Who we share information with

When you make a booking with us, certain personal information has to be passed to various third parties, including airlines, hotels, ground handlers and others in order to fulfil our contractual obligations to you.

Others we share personal information with:

Relevant regulatory authorities

External auditors or inspectors

Organisations we’re legally obliged to share personal information with

Emergency services (where necessary)

 

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. 

 

Links to other websites

Our website has links to partners and other websites. When you link to another site, you are no longer on our site and are subject to the privacy policy of the new site.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

 

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated 22 July 2024